FAQ

What services does GRAPHICS GROUP offer?

We offer a comprehensive range of services including large format printing, graphic installation, fleet graphics, event graphics, and retail signage solutions.

What is large format printing?
Large format printing involves creating graphics that are too large for standard commercial printing presses, perfect for banners, posters, murals, and more.

How do I request a quote?

You can request a quote by contacting us via phone, email, or through the contact form on our website. Provide details about your project for the most accurate estimate.

Can I visit your facilities?

Yes, we welcome visits to our facilities by appointment. Please contact us to schedule a tour or meeting.

What materials do you use for printing?

We use a variety of materials including vinyl, fabric, metal, glass, and more, depending on the specific needs of your project.

Do you offer design services?

Yes, we offer professional design services to help you create the perfect graphics for your brand.

How long does it take to complete a project?

Project timelines vary depending on the scope and complexity, but we always strive to meet your deadlines. Rush services are available if needed.

What file formats do you accept for printing?

We accept most file formats including PDF, AI, EPS, TIFF, and JPEG. Please ensure your files are high-resolution for the best results.

Can you handle large-scale projects?

Yes, we specialize in large-scale projects and have the capacity to handle extensive printing and installation needs.

Do you offer installation services?

Yes, we provide professional installation services across Europe for all types of graphics and signage.

What areas do you serve?

We serve clients across Europe and can manage projects in multiple locations.

Can you ship internationally?

Yes, we offer international shipping for our products. Contact us for details on shipping rates and timelines.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number so you can monitor its progress.

Do you offer rush services?

Yes, rush services are available for projects that require faster turnaround times. Contact us for more information.

What are your business hours?

Our business hours are Monday to Friday, 9:00 AM – 5:00 PM (local time). Please contact us for specific time zones.

How do I contact customer support?

You can contact our customer support team via phone, email, or through the contact form on our website.

Can I get samples before placing a large order?

Yes, we can provide samples of materials and print quality before you commit to a large order.

What is your minimum order quantity?

Minimum order quantities vary depending on the product and project. Please contact us for specific details.

How do you ensure the quality of your prints?

We use high-quality materials, state-of-the-art equipment, and meticulous quality control processes to ensure superior print quality.

Do you offer eco-friendly printing options?

Yes, we offer eco-friendly materials and printing processes to minimize our environmental impact.

What is fleet graphics?

Fleet graphics involve applying custom graphics to vehicles, transforming them into mobile advertisements for your brand.

Can you help with event graphics?

Yes, we specialize in creating impactful graphics for events, including trade shows, conferences, and special events.

Do you provide retail signage solutions?

Yes, we offer customized retail signage solutions that enhance your store’s visual appeal and reflect your brand identity.

How do I prepare my files for printing?

Ensure your files are high-resolution, in the correct color format (CMYK), and saved in a compatible format like PDF, AI, or EPS.

What is the difference between vinyl and fabric printing?

Vinyl is durable and weather-resistant, ideal for outdoor use, while fabric offers a softer look and is often used for indoor displays.

Can you print on non-standard materials?

Yes, we can print on a wide range of materials including metal, glass, wood, and more. Contact us to discuss your specific needs.

Do you offer custom-sized prints?

Yes, we can produce prints in custom sizes to fit your specific requirements.

How do I pay for my order?

We accept various payment methods including credit cards, bank transfers, and possibly other options depending on your location.

Do you provide installation instructions?

Yes, for products that do not require our professional installation, we provide detailed instructions to ensure a smooth process.

Can you reprint an old project?

Yes, we can reprint previous projects if the original files are available or if we have a record of your past orders.

What is your return policy?

Our return policy is based on the specifics of the project. Please contact us to discuss any concerns about your order.

Do you offer warranties on your products?

Yes, we offer warranties on many of our products. The terms vary depending on the product and usage conditions.

How do you handle color matching?

We use advanced color calibration tools to ensure that your colors match exactly as specified in your design.

Can you print double-sided graphics?

Yes, we offer double-sided printing for banners, signs, and other products where visibility from both sides is required.

Do you provide graphic design templates?

Yes, we can provide design templates to help you create artwork that meets our printing specifications.

What are your shipping options?

We offer standard and expedited shipping options. International shipping is also available.

How do I schedule an installation?

Contact us directly to schedule an installation. We’ll work with you to coordinate the best time and date.

What is the lead time for fleet graphics?

Lead times for fleet graphics depend on the size of your fleet and the complexity of the design. Contact us for a detailed timeline.

Can I make changes to my order after it’s been placed?

Changes can often be made if your order has not yet entered production. Contact us as soon as possible to discuss your needs.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Contact our sales team for a custom quote.

What is your policy on damaged goods?

If you receive damaged goods, please contact us immediately. We will work to resolve the issue, including possible replacement or repair.

How do you handle confidential projects?

We handle all projects with strict confidentiality, ensuring that your designs and materials are secure.

What is your approach to sustainability?

We are committed to sustainable practices, including the use of eco-friendly materials and processes to reduce our environmental impact.

Can you print in custom colors?

Yes, we can match custom colors using advanced color management systems to ensure accuracy.

Do you offer laminating services?

Yes, we offer lamination to protect and enhance the appearance of your prints.

How do I choose the right material for my project?

Our team can guide you in selecting the best material based on your project’s needs, such as durability, appearance, and location.

Can you help with brand consistency across different projects?

Yes, we ensure consistency across all your projects, maintaining uniformity in color, materials, and design elements.

Do you offer magnetic graphics?

Yes, we produce magnetic graphics, which are ideal for vehicle signs and easily changeable displays.

What is the lifespan of your prints?

The lifespan of our prints varies depending on the material and exposure conditions, with many lasting several years.

How do I upload my files for printing?

You can upload your files through our website or via email. We also offer secure file transfer options for larger files.

Can I order samples of different materials?

Yes, we can provide samples of various materials to help you choose the best option for your project.

Do you offer digital proofs before printing?

Yes, we provide digital proofs so you can review and approve your design before we proceed with printing.

What is your process for large-scale installations?

Our large-scale installations involve detailed planning, precise execution, and coordination with your team to ensure success.

How do you handle complex design projects?

We have a team of experts in design, printing, and installation who collaborate to manage and execute complex projects seamlessly.

Can you work with tight deadlines?

Yes, we can accommodate tight deadlines with our rush services. Please contact us to discuss your specific timeline.

What are your recommendations for storing printed materials?

Store printed materials in a cool, dry place away from direct sunlight to preserve their quality and lifespan.

Do you offer printing on transparent materials?

Yes, we can print on transparent materials like acrylic and glass for a unique, see-through effect.

Can you print on curved surfaces?

Yes, we have the capability to print on curved surfaces, commonly used in vehicle wraps and custom signage.

How do I care for and maintain my printed graphics?

Care instructions vary by material. Generally, clean with a soft cloth and mild detergent, avoiding abrasive materials.

Do you offer color correction services?

Yes, we can adjust and correct colors in your design to ensure the best possible print quality.

What is the best way to contact your sales team?

You can reach our sales team via phone, email, or through the contact form on our website.

Can you help with wrapping vehicles?

Yes, we specialize in vehicle wraps, offering design, production, and installation services to transform your fleet.

What are your standard turnaround times?

Standard turnaround times vary depending on the project, but we always strive to meet your deadlines. Contact us for specifics.

How do you handle international projects?

We have experience managing international projects and can coordinate production, shipping, and installation across borders.

Do you offer trade show graphics?

Yes, we create custom trade show graphics, including banners, backdrops, and booth displays that make a lasting impression.

What is your policy on client-provided artwork?

We welcome client-provided artwork but recommend ensuring it meets our specifications for the best results.

Can you print on both rigid and flexible materials?

Yes, we print on a wide range of materials, both rigid (like metal and plastic) and flexible (like fabric and vinyl).

How do you ensure consistency in large orders?

We use advanced color management and quality control processes to maintain consistency across all units in a large order.

Can you print directly onto metal or glass?

Yes, we have the technology to print directly onto metal, glass, and other non-traditional surfaces.

Do you offer installation services outside of Europe?

Our primary installation services are in Europe, but we can coordinate and manage installations globally through trusted partners.

What are the benefits of using large format printing?

Large format printing provides high-impact visuals, perfect for attracting attention in retail, events, and outdoor advertising.

How can I ensure my print colors are accurate?

Provide Pantone or CMYK color references, and review digital proofs before printing to ensure color accuracy.

Can you produce 3D signage?

Yes, we offer 3D signage solutions that add depth and dimension to your branding and displays.

What is your experience with museum and exhibition graphics?

We have extensive experience in producing graphics for museums and exhibitions, focusing on clarity, durability, and visual appeal.

How do you handle high-volume orders?

We have the capacity and expertise to efficiently manage high-volume orders while maintaining consistent quality.

Can you print on textiles?

Yes, we print on various textiles, ideal for banners, backdrops, and soft signage.

What is your policy on changes after proof approval?

Once a proof is approved, changes can only be made in exceptional circumstances and may incur additional costs.

Do you offer backlit graphics?

Yes, we produce backlit graphics, which are ideal for lightbox displays and other illuminated signage.

How do you manage color consistency across different materials?

We use precise color calibration across all materials to ensure consistent color output, regardless of the substrate.

Can you assist with project planning and design?

Yes, our team offers comprehensive project planning and design services to ensure your project is executed flawlessly.

What industries do you serve?

We serve a wide range of industries including retail, automotive, events, hospitality, and more.

Can you produce custom banners?

Yes, we create custom banners in any size and material to meet your specific needs.

What types of adhesives do you use for installations?

We use high-quality, durable adhesives tailored to the specific material and installation surface to ensure longevity.

How do you handle special requests?

We pride ourselves on our flexibility and will work with you to accommodate any special requests you may have.

Do you offer printing for interior and exterior applications?

Yes, we provide solutions for both interior and exterior applications, ensuring durability and weather resistance as needed.

Can you print on recycled materials?

Yes, we offer printing on eco-friendly and recycled materials as part of our commitment to sustainability.

How do you manage large format digital printing?

We use advanced digital printers capable of producing high-resolution, large format prints with vivid colors and sharp details.

Can you help with branding for new businesses?

Yes, we offer comprehensive branding services, including logo design, signage, and marketing materials, to help launch your business.

What is your approach to customer service?

We prioritize clear communication, timely responses, and personalized service to ensure a positive experience for every client.

Do you offer edge-to-edge printing?

Yes, we provide edge-to-edge printing, ensuring your design covers the entire surface of the material.

How do you calculate shipping costs?

Shipping costs are calculated based on the size, weight, destination, and shipping method of your order.

Can you create custom decals and stickers?

Yes, we produce custom decals and stickers in various shapes, sizes, and materials, suitable for a wide range of applications.

What is the difference between offset and digital printing?

Offset printing is ideal for high-volume jobs with consistent quality, while digital printing offers more flexibility and quicker turnaround times for smaller runs.

Do you offer perforated window graphics?

Yes, we create perforated window graphics that allow visibility from the inside while displaying your design on the outside.

How do you ensure timely delivery?

We manage timelines meticulously, coordinate with shipping partners, and offer expedited services to ensure your order arrives on time.

Can you print large wall murals?

Yes, we specialize in producing large-scale wall murals that transform spaces and create impactful visual experiences.

What’s the best way to ensure my graphics are installed properly?

For best results, we recommend using our professional installation services or following our detailed instructions carefully.

Do you offer custom signage solutions?

Yes, we provide bespoke signage solutions tailored to your brand’s specific needs, from design to installation.

How do you handle projects with multiple locations?

We coordinate logistics and installation across multiple locations, ensuring consistency and efficiency for your project.

Can you provide case studies or examples of past work?

Yes, we can provide case studies and examples of previous projects to showcase our capabilities and expertise.

GRAPHICS GROUP is committed to providing exceptional service and support for all your graphics needs. We are here to assist you every step of the way.

If you have any additional questions or need further assistance, please reach out to us.